Crowne Plaza - Heathrow

Have just spent a night at this hotel. What a pity that they go to the expense of installing Ceiling Track hoists in the bedroom and bathroom but provide a bed so soft it made sleeping uncomfortable and moving/handling for my PA very difficult.

SS - SEP 08

The Hotels Reply:

"In response to SS's comments regarding the softness of the mattress in the bedroom equipped with a ceiling track hoist, I was of course disappointed to learn he found the mattress too soft.

The mattress in this room is the standard mattress used in all the hotel's bedrooms, where a guest requires a firmer mattress the normal practice is to provide a bed board - however, it would make sense to keep a firmer mattress in store and then be in a position to offer anyone using the hoist facility the choice of mattress, as clearly a firmer mattress would have alleviated the problems Mr. S had.

Nick Campbell

General Manager"